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For your convenience, we have compiled a list of telephone numbers of key contacts who can provide you with assistance on the administration of your insurance programs. If you are unsure of who to call, or have any questions, please contact Morneau Shepell during regular business hours, 8:30 a.m. to 5:30 p.m. EST, at 1 (888) 503-6333 (toll free). Our professional, experienced staff will gladly assist you with all aspects of your insurance programs.

Who should I call?

If you have questions on...
  • Joining CHF Canada...

The Co-operative Housing Federation of Canada
Head Office 
225 Metcalfe Street, Suite 311
Ottawa, ON, K2P 1P9
Phone: (613) 230-2201
Toll-Free: 1-800-465-2752
Fax: (613) 230-2231

  • Claims inquiries...
  • Coverage questions...
  • Checking your enrolment status...
  • Billing Inquires...
  • New Hires, Terminations, Adding Dependents...

The Co-operators Life Insurance Company
1920 College Avenue
Regina, SK S4P 1C4
Toll-Free: 1.800.667.8164
Fax: via (306) 761-7373

  • Enrolling as a new group...
  • Supply requests...
  • Confirm rates...

Morneau Shepell
One Morneau Shepell Centre
895 Don Mills Road, Suite 700
Toronto, Ontario M3C 1W3
Toll Free: 1-888-503-6333
Fax: 416.445.7989

  • Employee & Family Assistance Program Information...

Toll Free: 1-844-880-9142
EFAP Website:

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